Shipping policy

Notation based on the Specified Commercial Transactions Law

Business name

Bitgate Tsuyoshi Takada

Location of business operator

Postal code: 420-0071

Address: 2 Ichibancho, Aoi-ku, Shizuoka-shi, Shizuoka

Business contact information

Phone number: 050-5361-6869

Business hours: Weekdays from 10:00 to 16:00
Regular holidays: Saturdays, Sundays, public holidays

About selling price

The selling price will be the displayed amount (display price / consumption tax included).

Payment method and timing of price (compensation)

Payment method: Credit card, bank transfer and other payments that can be selected at the time of purchase can be used. Payment time: Payment will be confirmed when the product order is confirmed.

Delivery time of services or goods

If you do not specify a delivery date, it will be shipped within 5 business days of your order.
If the delivery date is specified, the product will be shipped so that it arrives on the delivery date specified in advance.

In the case of backordered items, it will be shipped approximately 2 to 3 weeks after your order.
Also, the delivery time varies depending on the product, so please check each product page for details.

Matters concerning special contracts regarding returns

We do not accept any returns or exchanges other than defective products so that we can offer better products at a lower price.
When ordering, please check carefully before proceeding.
Please check the size carefully before ordering.

● If you cannot return the item
Please note that we cannot accept returns or exchanges due to customer's convenience.
We do not accept returns or exchanges of damage or damage by the customer.
Sale items cannot be returned or exchanged.

● Conditions for accepting returns
If the product is defective or defective due to our cause, we will accept returns or exchanges.
Please be sure to let us know in advance by e-mail, phone or fax when you return the product.
Please send us a photo so that you can see the product status by email as much as possible.

Only unused items (misdelivered items, defective items, etc.) that you contact us within one week from the date of arrival of the item can be returned. Please replace it within one week.


● About shipping and handling charges for returned goods
・ We will bear the initial defects.
-If damage or damage occurs due to transportation damage during transportation, in principle, the transportation company will be compensated. Please contact the shipping company as soon as possible and make a request.

● Refund
We will transfer the returned product to the specified account within 3 days (excluding weekends and holidays) after confirming the arrival of the returned product.